To keep scaling smartly and securely, we're strengthening our Customer Care team with a Team Leader who combines innovation thinking, analytical precision, and a love for client satisfaction - As Customer Care Team Lead, you are responsible for managing the Customer Care team, which serves as the first point of contact for all our customers. In addition, you develop your team and propose continuous process improvements based on feedback from customers and colleagues. Team Leadership • Coach, motivate, and support team members so they can deliver the best possible service. • Define and monitor team goals and KPIs together. • Evaluate and develop team members' competencies. • Act as a link between the Customer Care
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