Putting customers first, this role is critical to investigate complaints and perform root causes analysis of complaints and incidents. * Perform and/or coordinate root cause analysis of incidents, complaints or other repeated non-conformities in order to drive continuous improvement * Manage, identify, coordinate and follow up of action plans related to QMS standards compliance and or non-conformities coming from incidents, complaints, audits or other quality related items * Ensure proper and well-structured operational documents and training, enabling QA and operations to respond quickly, with high quality and adequately to act and react correctly in terms of QA management and to customers
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