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1102 resultaten voor Incident Management
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Incident Management Major Incident Management Als Incident & Problem Manager ben je verantwoordelijk voor het end to end beheer van incidenten én voor het structureel aanpakken van onderliggende problemen om de stabiliteit van de IT dienstverlening continu te verbeteren. - Je stuurt de volledige incident lifecycle aan: registratie, prioritering, opvolging en afsluiting. - Je waarborgt de correcte toepassing van ITIL-processen rond incidentbeheer. - Je bewaakt SLA's en escaleert tijdig naar betrokken teams en management. - Je fungeert als single point of contact voor high-impact incidenten (P1/P2). - Je activeert en leidt het Major Incident Team bij ernstige verstoringen. - Je zorgt voor tijdige en duidelijke communicatie naar management en eindgebruikers. - Je documenteert major incidents en initieert structurele verbeteringen. - Je levert wekelijkse en maandelijkse incidentrapportages. Problem Management
Incident Management Major Incident Management Als Incident & Problem Manager ben je verantwoordelijk voor het end to end beheer van incidenten én voor het structureel aanpakken van onderliggende problemen om de stabiliteit van de IT dienstverlening continu te verbeteren. - Je stuurt de volledige incident lifecycle aan: registratie, prioritering, opvolging en afsluiting. - Je waarborgt de correcte toepassing van ITIL-processen rond incidentbeheer. - Je bewaakt SLA's en escaleert tijdig naar betrokken teams en management. - Je fungeert als single point of contact voor high-impact incidenten (P1/P2). - Je activeert en leidt het Major Incident Team bij ernstige verstoringen. - Je zorgt voor tijdige en duidelijke communicatie naar management en eindgebruikers. - Je documenteert major incidents en initieert structurele verbeteringen. - Je levert wekelijkse en maandelijkse incidentrapportages. Problem Management
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Veiligheid & Incidentmanagement: Bij noodsituaties ondersteun je de evacuatie en stuur je de bewakingsdiensten aan waar nodig. * Toegangsbeheer & Mobiliteit: Je bent verantwoordelijk voor het aanmaken en wijzigen van badges en ondersteunt bij fleet management taken zoals sleutelbeheer. * Je durft professioneel grenzen te stellen en blijft kalm en kordaat tijdens drukke momenten of incidenten.
Veiligheid & Incidentmanagement: Bij noodsituaties ondersteun je de evacuatie en stuur je de bewakingsdiensten aan waar nodig. * Toegangsbeheer & Mobiliteit: Je bent verantwoordelijk voor het aanmaken en wijzigen van badges en ondersteunt bij fleet management taken zoals sleutelbeheer. * Je durft professioneel grenzen te stellen en blijft kalm en kordaat tijdens drukke momenten of incidenten.
NIEUW
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End-to-end verantwoordelijkheid voor Incident en Problem Management, met focus op operationele stabiliteit en snelle herstelacties (MTTR) * Incident management: bewaken van queue health, response times, opvolging van tickets en incidenten * Incident Management, Problem Management, Knowledge Management * Problem management: monitoren van ticket clusters, trends en operationele pijnpunten, inclusief rapportage naar ICT management -Escalatiepunt voor complexe incidenten, problemen en stakeholders -Ownership over prioritisatie, major incident flow, escalaties en war rooms (starters, leavers, repairs, staging, registration, delivery, stock management) F. Stakeholder Management Regelmatige overleg met ICT management, HR, business stakeholders, externe partners en rapportage over capaciteit, trends, KPI's, bottlenecks en verbeteracties.
End-to-end verantwoordelijkheid voor Incident en Problem Management, met focus op operationele stabiliteit en snelle herstelacties (MTTR) * Incident management: bewaken van queue health, response times, opvolging van tickets en incidenten * Incident Management, Problem Management, Knowledge Management * Problem management: monitoren van ticket clusters, trends en operationele pijnpunten, inclusief rapportage naar ICT management -Escalatiepunt voor complexe incidenten, problemen en stakeholders -Ownership over prioritisatie, major incident flow, escalaties en war rooms (starters, leavers, repairs, staging, registration, delivery, stock management) F. Stakeholder Management Regelmatige overleg met ICT management, HR, business stakeholders, externe partners en rapportage over capaciteit, trends, KPI's, bottlenecks en verbeteracties.
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Rendre compte des performances et incidents au management. Management & Encadrement
Rendre compte des performances et incidents au management. Management & Encadrement
NIEUW
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Coordinate change delivery, major incident management, temporary fixes, and workarounds for applications and systems within the Application domain at global, regional, and local levels. * Act as a local demand or portfolio manager within the TDDI Demand Management process by clarifying business demand, ensuring alignment with TDDI policies and guidelines, and facilitating the approval of local or cluster initiatives with the appropriate experts. * Knowledge of product management concepts * Strong communication in both English and the local languages as well as management skills
Coordinate change delivery, major incident management, temporary fixes, and workarounds for applications and systems within the Application domain at global, regional, and local levels. * Act as a local demand or portfolio manager within the TDDI Demand Management process by clarifying business demand, ensuring alignment with TDDI policies and guidelines, and facilitating the approval of local or cluster initiatives with the appropriate experts. * Knowledge of product management concepts * Strong communication in both English and the local languages as well as management skills
NIEUW
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The CSM also acts as the interface for all technical and operational matters, including incident and crisis management, SLA follow-up and coordination with the service desk. • Attending Service Review Meetings (including drafting meeting minutes), defining action plans in case of crises, and being the direct contact point for incident management. • Handling contract governance and P&L management of the customer. • Acting as the main interface for all technical and operational matters, including receiving and managing notifications and escalations related to incidents or crisis situations. • 5+ years of experience and In depth experience in the functions of service management and/or customer relationship management or a similar role. • Possess strong organizational skills and ability to provide direction to the team, used to work in an international environment and matrix ...
The CSM also acts as the interface for all technical and operational matters, including incident and crisis management, SLA follow-up and coordination with the service desk. • Attending Service Review Meetings (including drafting meeting minutes), defining action plans in case of crises, and being the direct contact point for incident management. • Handling contract governance and P&L management of the customer. • Acting as the main interface for all technical and operational matters, including receiving and managing notifications and escalations related to incidents or crisis situations. • 5+ years of experience and In depth experience in the functions of service management and/or customer relationship management or a similar role. • Possess strong organizational skills and ability to provide direction to the team, used to work in an international environment and matrix ...
Snel solliciteren
Critical incident management: Follow up on high-priority cases, including P1 incidents, Privacy Breaches, and Security Breaches, ensuring they are handled with immediate attention. * Service governance & performance: Lead monthly or quarterly Service Management Meetings with Corporate clients and Partners to review SLA performance, service quality, and recurring issues. * Operational oversight: Monitor daily Service Desk activities and ticket handling (via Intercom) to ensure compliance with SLAs and high-quality resolution of incidents and requests. * Client Relationship Management: Build lasting relationships by understanding client business needs and identifying opportunities where Banqup can add value through its service offerings. * You hav e 5+ years of relevant experience in service management or IT support roles, demonstrating proficiency in leading teams and managing ...
Critical incident management: Follow up on high-priority cases, including P1 incidents, Privacy Breaches, and Security Breaches, ensuring they are handled with immediate attention. * Service governance & performance: Lead monthly or quarterly Service Management Meetings with Corporate clients and Partners to review SLA performance, service quality, and recurring issues. * Operational oversight: Monitor daily Service Desk activities and ticket handling (via Intercom) to ensure compliance with SLAs and high-quality resolution of incidents and requests. * Client Relationship Management: Build lasting relationships by understanding client business needs and identifying opportunities where Banqup can add value through its service offerings. * You hav e 5+ years of relevant experience in service management or IT support roles, demonstrating proficiency in leading teams and managing ...
Security Engineer/Analyst - Brussels, Ham, Pelt or Ypres
Security Engineer/Analyst - Brussels, Ham, Pelt or Ypres
Tessenderlo Group NV
Ixelles
Thuiswerken mogelijk
Snel solliciteren
The role involves deploying and operating security tools, investigating incidents, identifying vulnerabilities, and advising on security best practices. * Security Monitoring & Incident Response – Monitor global ICT systems for security issues, investigate incidents, document findings, and recommend remediation actions. * Vulnerability Management – Identify, assess, and address security risks; implement measures to prevent recurrence. * Cross-Functional Support – Collaborate with internal teams and external vendors during incident handling and system upgrades. * Travel – Occasional travel (max. a few days/month), mainly within Europe, to support projects and incident response. * SIEM, EDR/XDR, IDS/IPS, vulnerability management (CTEM), SASE, and security analytics concepts.
The role involves deploying and operating security tools, investigating incidents, identifying vulnerabilities, and advising on security best practices. * Security Monitoring & Incident Response – Monitor global ICT systems for security issues, investigate incidents, document findings, and recommend remediation actions. * Vulnerability Management – Identify, assess, and address security risks; implement measures to prevent recurrence. * Cross-Functional Support – Collaborate with internal teams and external vendors during incident handling and system upgrades. * Travel – Occasional travel (max. a few days/month), mainly within Europe, to support projects and incident response. * SIEM, EDR/XDR, IDS/IPS, vulnerability management (CTEM), SASE, and security analytics concepts.
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SQLI Group is a digital agency, with 30 years leading the implementation and management of digital devices for a reinvented user experience. You work independently, support fellow , and act as a crucial link between development, operations, and project management. You're responsible for building and maintaining cloud and application environments, automating infrastructure, solving incidents, and documenting technical setups. * Support go-live activities and handle incidents during aftercare.
SQLI Group is a digital agency, with 30 years leading the implementation and management of digital devices for a reinvented user experience. You work independently, support fellow , and act as a crucial link between development, operations, and project management. You're responsible for building and maintaining cloud and application environments, automating infrastructure, solving incidents, and documenting technical setups. * Support go-live activities and handle incidents during aftercare.
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You will also support our clients in the development of their security program regarding compliance and data privacy, which includes performing or documenting Framework Assessments; advising on or creating appropriate Policies; and revising, creating, or assisting in the creation of Risk Management, Incident Response, Business Recovery programs. * Experience with Governance, Risk and Compliance (GRC) and Enterprise Operational Risk Management Projects, Business Continuity Management and Internal Audit to meet regulatory requirements * Experience of working in an environment where you have delivered GRC solutions to clients in a complex technical environment, meaning assessment, design and implementation of ISMS, risk management and compliance programs.
You will also support our clients in the development of their security program regarding compliance and data privacy, which includes performing or documenting Framework Assessments; advising on or creating appropriate Policies; and revising, creating, or assisting in the creation of Risk Management, Incident Response, Business Recovery programs. * Experience with Governance, Risk and Compliance (GRC) and Enterprise Operational Risk Management Projects, Business Continuity Management and Internal Audit to meet regulatory requirements * Experience of working in an environment where you have delivered GRC solutions to clients in a complex technical environment, meaning assessment, design and implementation of ISMS, risk management and compliance programs.
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Reporter les performances et incidents au management Management et encadrement
Reporter les performances et incidents au management Management et encadrement
We hebben je zoekopdracht uitgebreid met 1091 gelijkaardige vacatures.
Het proactief beheren van alerts en incidenten volgens ITIL-methodologie. Je hebt minstens 3 jaar ervaring in Azure-omgevingen en een sterke expertise in Azure Networking, Cost Management, Governance en Security, Automation via Bicep of PowerShell.
Het proactief beheren van alerts en incidenten volgens ITIL-methodologie. Je hebt minstens 3 jaar ervaring in Azure-omgevingen en een sterke expertise in Azure Networking, Cost Management, Governance en Security, Automation via Bicep of PowerShell.
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Je zorgt voor een heldere rapportering naar het TM-management en Lantis, inclusief maandelijkse balansen, KPI's en financiële opvolging. * Je ondersteunt de HQSE-rapportering (opleidingen, incidenten, toolboxen, veiligheidsrondes). * Je hebt minstens 5 jaar ervaring in administratief of financieel management binnen een technische of projectomgeving.
Je zorgt voor een heldere rapportering naar het TM-management en Lantis, inclusief maandelijkse balansen, KPI's en financiële opvolging. * Je ondersteunt de HQSE-rapportering (opleidingen, incidenten, toolboxen, veiligheidsrondes). * Je hebt minstens 5 jaar ervaring in administratief of financieel management binnen een technische of projectomgeving.
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Snel solliciteren
Je bent het centrale aanspreekpunt voor , management en externe . * Registreren en rapporteren van incidenten en ongevallen
Je bent het centrale aanspreekpunt voor , management en externe . * Registreren en rapporteren van incidenten en ongevallen
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Operationele ondersteuning via ITSM (incidenten, changes, requests, projecten) o Workplace management (Intune, SCCM of gelijkaardig)
Operationele ondersteuning via ITSM (incidenten, changes, requests, projecten) o Workplace management (Intune, SCCM of gelijkaardig)
NIEUW
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Actief bijdragen aan de preventie van incidenten en aan de ondersteuning in samenwerking met de technische teams en operaties. * Praktijk met backlog management tools (Azure DevOps, Jira, enz.).
Actief bijdragen aan de preventie van incidenten en aan de ondersteuning in samenwerking met de technische teams en operaties. * Praktijk met backlog management tools (Azure DevOps, Jira, enz.).
NIEUW
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Responsible for all initiatives and daily tasks associated with loss prevention and safety management directed by the Loss Prevention Manager to ensure the safety and well-being of all employees and company assets. * Preparing incident reports, accident reports and investigate reports according to company guidelines. * Assisting management in the investigation of policy and procedure violations. * People Management: Setting staff training plan based on their abilities and skills. * Minimum 5 years' experience working in loss prevention management within a B2C working environment.
Responsible for all initiatives and daily tasks associated with loss prevention and safety management directed by the Loss Prevention Manager to ensure the safety and well-being of all employees and company assets. * Preparing incident reports, accident reports and investigate reports according to company guidelines. * Assisting management in the investigation of policy and procedure violations. * People Management: Setting staff training plan based on their abilities and skills. * Minimum 5 years' experience working in loss prevention management within a B2C working environment.
Executes projects inside live production datacenters in strict adherence to safety, security, and change-management standards, including MOP/SOP compliance and access controls; follows and reports any safety or security issues or concerns immediately. * Performs troubleshooting for service incidents and escalates appropriately to meet SLAs and OLAs with minimal disruption to clients and the business. * Balances speed of execution with operational stability and quality, in alignment with management priorities and company culture and values. * Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND experience in working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School ...
Executes projects inside live production datacenters in strict adherence to safety, security, and change-management standards, including MOP/SOP compliance and access controls; follows and reports any safety or security issues or concerns immediately. * Performs troubleshooting for service incidents and escalates appropriately to meet SLAs and OLAs with minimal disruption to clients and the business. * Balances speed of execution with operational stability and quality, in alignment with management priorities and company culture and values. * Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND experience in working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School ...
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Snel solliciteren
Stefanini NV * Leuven * Tijdelijk werk, interim, projectbasis * Voltijds - Solliciteer als één van de eersten - Snel solliciteren - We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have ...
Stefanini NV * Leuven * Tijdelijk werk, interim, projectbasis * Voltijds - Solliciteer als één van de eersten - Snel solliciteren - We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have ...
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Snel solliciteren
Als Preventieadviseur ben je een belangrijke partner voor zowel management als medewerkers. * Ondersteunen bij incidentonderzoek en verbeteracties
Als Preventieadviseur ben je een belangrijke partner voor zowel management als medewerkers. * Ondersteunen bij incidentonderzoek en verbeteracties
NIEUW
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Je houdt alle documentatie actueel, zoals netwerkconfiguraties, incidentregistraties en technische procedures. * Je handelt duurzaam, volgt de milieuregels en werkt actief mee om de initiatieven binnen ons milieumanagementsysteem (ISO 14001) te verbeteren.
Je houdt alle documentatie actueel, zoals netwerkconfiguraties, incidentregistraties en technische procedures. * Je handelt duurzaam, volgt de milieuregels en werkt actief mee om de initiatieven binnen ons milieumanagementsysteem (ISO 14001) te verbeteren.
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Snel solliciteren
Opvolgen van schadegevallen, incidenten en claims, inclusief rapportage aan het management
Opvolgen van schadegevallen, incidenten en claims, inclusief rapportage aan het management
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Snel solliciteren
Je bent sterk in risk management en hebt ervaring met inspecties, toezicht -en beveiligingsprocedures en nood -en incidentresponsprocedures; * Incidentenbeheersing: Voorbereiden op en reageren op noodsituaties en incidenten door middel van noodplannen en oefeningen in overleg met de ; * Beleid en management: ontwikkelen en implementeren van richtlijnen en procedures inzake beveiliging van de verschillende haventerminals in België alsook functioneel aansturen van de locale en . * Je kan duidelijk en efficiënt communiceren, zowel mondeling als schriftelijk, met personeel, management en andere belanghebbenden;
Je bent sterk in risk management en hebt ervaring met inspecties, toezicht -en beveiligingsprocedures en nood -en incidentresponsprocedures; * Incidentenbeheersing: Voorbereiden op en reageren op noodsituaties en incidenten door middel van noodplannen en oefeningen in overleg met de ; * Beleid en management: ontwikkelen en implementeren van richtlijnen en procedures inzake beveiliging van de verschillende haventerminals in België alsook functioneel aansturen van de locale en . * Je kan duidelijk en efficiënt communiceren, zowel mondeling als schriftelijk, met personeel, management en andere belanghebbenden;
Het proactief beheren van alerts en incidenten volgens ITIL-methodologie. Je hebt minstens 3 jaar ervaring in Azure-omgevingen en een sterke expertise in Azure Networking, Cost Management, Governance en Security, Automation via Bicep of PowerShell.
Het proactief beheren van alerts en incidenten volgens ITIL-methodologie. Je hebt minstens 3 jaar ervaring in Azure-omgevingen en een sterke expertise in Azure Networking, Cost Management, Governance en Security, Automation via Bicep of PowerShell.
Je volgt alle relevante HSSE-indicatoren op en stelt heldere rapportages op voor het management, zodat beslissingen steeds kunnen worden onderbouwd met actuele en correcte gegevens. * Je leidt regelmatige HSSE-vergaderingen en bewaakt de uitvoering van het continu verbeterplan, waarbij je verbeterpunten structureel opvolgt en de voortgang rapporteert aan het management. * Je bereidt crisisbeheer- en bedrijfscontinuïteitsplannen voor en neemt actief deel aan crisisoefeningen, zodat DATS 24 in alle situaties voorbereid is op incidenten of noodscenario's inclusief milieuincidenten.
Je volgt alle relevante HSSE-indicatoren op en stelt heldere rapportages op voor het management, zodat beslissingen steeds kunnen worden onderbouwd met actuele en correcte gegevens. * Je leidt regelmatige HSSE-vergaderingen en bewaakt de uitvoering van het continu verbeterplan, waarbij je verbeterpunten structureel opvolgt en de voortgang rapporteert aan het management. * Je bereidt crisisbeheer- en bedrijfscontinuïteitsplannen voor en neemt actief deel aan crisisoefeningen, zodat DATS 24 in alle situaties voorbereid is op incidenten of noodscenario's inclusief milieuincidenten.
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Locaties
- Antwerpen
- Brussel
- Gent
- Roeselare
- Leuven
- Hasselt
- Brugge
- Mechelen
- Zaventem
- Beveren
- Kortrijk
- Machelen, Vlaams Brabant
- Deinze
- Sint-Gillis
- Halle
- Kontich
- Vilvoorde
- Anderlecht
- Elsene
- Berchem
- Antwerpen Provincie
- Oost-Vlaanderen
- West-Vlaanderen
- Vlaams-Brabant
- Limburg
- Henegouwen
- Luik Provincie
- Waals-Brabant
- Namen Provincie
- Luxemburg (provincie)