Leading the MLE CRC team being responsible for the customer inquiries/complaints from the markets of France, Belgium and Netherlands, including goodwill sign off, reporting and coordination of tasks between internal departments, and customers. Standardise customer handling processes for the three markets, following up critical escalated customer cases as well as by implementing a management reporting system to identify trends and develop measures. * Manage strategic development of the MLE CRC structures for the markets of France, Belgium and Netherlands. * Ensure that the MLE CRC handles complaints and inquiries on time, correctly and in line with our blueprint values for the Dutch, Belgium and French market. * Take responsibility for and control the goodwill/goodies budget provided by MLE, MAF, MMB, MMNL as well as sign off of goodwill requests in the CRM system and report them to the ...
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