Standardise customer handling processes for the three markets, following up critical escalated customer cases as well as by implementing a management reporting system to identify trends and develop measures. * Take responsibility for and control the goodwill/goodies budget provided by MLE, MAF, MMB, MMNL as well as sign off of goodwill requests in the CRM system and report them to the markets Mazda Motor Logistics Europe (MLE) is responsible for distributing cars and parts to our European customers as quickly and efficiently as possible. On top of its logistics activities, MLE offers financial and IT services to all Mazda's National Sales Companies. MLE delivers spare parts directly to over 2300 Dealers and Independent Distributors in more than 30 European countries. Vehicles arrive in the ports of Barcelona, Antwerp and Zeebrugge and are then further distributed to ...
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