As Customer Care Team Lead, you are responsible for managing the Customer Care team, which serves as the first point of contact for all our customers. To keep scaling smartly and securely, we're strengthening our Customer Care team with a Team Leader who combines innovation thinking, analytical precision, and a love for client satisfaction • Act as a link between the Customer Care team and other departments (sales, marketing, Customer Obsession, IT & product) regarding the team's operational needs. In addition, you develop your team and propose continuous process improvements based on feedback from
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