Cooperate closely with internal (Service Management Support, Technicians, Finance, SOC, Sales, etc.). The Service Coordinator is responsible for ensuring the proper execution of service agreements with our key customers. While not a customer-facing role, the Service Coordinator serves as the main escalation point for operational or contractual issues. * Coordinate the start-up and onboarding of new service contracts: handover from Sales/Project Management, operational kick-off, and system setup in ERP and CSM tools. Acting as the link between internal teams and client expectations, you make sure that agreed service levels (SLAs) are met and continuously improved. * Take ownership of the operational delivery of assigned customer contracts (portfolio 150–500K€/year). * Ensure day-to-day operational follow-up in collaboration with Service Desk, Engineering, and Project teams.
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