Deliver standout service ensure every customer receives a seamless journey from eye test to pick-up, using NPS and feedback to drive continuous improvement. * Lead with energy and focus coach, support, and motivate across Belgium and Amsterdam to build strong, inclusive teams and deliver excellent results. * Own the numbers track KPIs like sales, conversion, NPS, UPT, and lens upgrades, turning insights into action to reach regional targets. * Be present and hands-on visit stores regularly, support with coaching, operational routines, and optical compliance, and stay close to the day-to-day. * Optical knowledge deep understanding of optical retail, KPIs, compliance, and the customer journey.
meer