You hold a Bachelor's degree (economics, supply chain, business, etc.) and ideally have initial experience in customer service, order management, or an operational environment. * You pay close attention to the customer experience and understand the impact of operational efficiency on customer satisfaction. Based in Heerlen (Netherlands), about 30 km from the Belgian border, the European Service Center plays a key role in managing Customer Care operations for several Business Units, notably the Spine division (tools and components for spinal surgery) and the Aortic division (aorta). It acts as the link between production sites (Asia, South America, United States, etc.) and local customers. The Customer Care & Order Operations team in Heerlen consists of more than 100 employees, organized by geographical areas. You will be involved throughout the entire Offer-to-Cash process, from order receipt to delivery ...
meer