Are you looking for a role that combines customer contact, product expertise and internal collaboration? As a Technical Support Advisor, you are the point of contact for BEA's business customers throughout Europe, with a particular history in the German-speaking area. Customer & internal technical support * Support our customers in the installation, wiring and configuration of BEA sensors. * Participate in the creation, optimization and coordination of technical documentation (e.g. wiring diagrams, instructions) for customers in the field. * Define and monitor key performance indicators (KPIs) related to the quality of service and products, using a ticketing system, to measure customer satisfaction and identify areas for improvement. * Organize the planning of customer visits by the technical team. She will still be active in customer technical support, with a stronger focus on internal ...
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