MissionThe Service Manager at Banqup Group is the strategic owner of service governance and client/partner relationships once they are fully operational on our platform. * Critical incident management: Follow up on high-priority cases, including P1 incidents, Privacy Breaches, and Security Breaches, ensuring they are handled with immediate attention. * Stakeholder synergy: Maintain a close partnership with Account/Partner Managers, ensuring clear boundaries where they retain ownership of commercial, contractual, and pricing discussions. * Proven experience in a Service Manager or IT support role, with a strong understanding of ITIL frameworks.
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