MissionThe Service Manager at Banqup Group is the strategic owner of service governance and client/partner relationships once they are fully operational on our platform. * Escalation ownership: Act as the primary service escalation owner for live accounts, coordinating resolution paths with Service & Operations and internal stakeholders after the initial project phase. * Stakeholder synergy: Maintain a close partnership with Account/Partner Managers, ensuring clear boundaries where they retain ownership of commercial, contractual, and pricing discussions. * Proven experience in a Service Manager or IT support role, with a strong understanding of ITIL frameworks. You ensure high-quality service delivery for Corporate and VIP segments by l eading service reviews, managing complex escalations, and driving product improvements based on structural ticket analysis.
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