Worldwide, more than 650 enthusiastic employees invest their energy and talent and contribute to BEA's success every day. We are therefore looking for the ideal person to succeed him as Technical Support Advisor, on the Sart Tilman site. As a Technical Support Advisor, you are the point of contact for BEA's business customers throughout Europe, with a particular history in the German-speaking area. * Manage incoming calls from the technical hotline for Europe and provide product support to the European sales team. * Collect and transmit relevant field feedback to the sales, product and R&D teams, in a logic of continuous improvement. * Write reports and feed the internal knowledge base, to promote the sharing of expertise within the company (sales, marketing, product). * Define and monitor key performance indicators (KPIs) related to the quality of service and products, using a ...
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