As a First Line Support Engineer, you are the first contact for customers, ensuring system reliability, satisfied users, and uninterrupted healthcare processes. * Resolve standard hardware, software, network, and user issues * Licence, formation professionnelle ou expérience équivalente en IT ou télécom * Expérience en support client, helpdesk technique ou service * Expérience pratique des systèmes ICT, du réseau et de l'intégration système * Expérience avec les outils de ticketing * Bachelor's degree, professional training, or equivalent experience in IT or telecom * Experience in customer support, technical helpdesk, or service operations * Hands‑on experience with ICT systems, networking, and system integration * Experience with ticketing systems
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