Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value. * Be the focal point of contact between Microsoft and customer/partner in driving M365 Copilot adoption, drive end-user adoption of copilot (per BU). * Advisory on Adoption and Change Management Plan (identify sponsorship, end-user targeting, content and activities) * Relevant experience working in a customer-facing and working with Customer success teams * Relevant experience in systems development, network operations, software support, IT consulting Experience in managing various relationships, leading value proposition conversations to get consensus on solution/projects.
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