You'll collaborate with internal teams, support onboarding processes, monitor performance data, and contribute to process improvements that drive customer satisfaction and retention. * Ensure the timely delivery of updates, implementations, and support tasks * Troubleshoot and escalate technical issues internally when needed * Support regular business reviews by collecting relevant metrics and performance insights * Work closely with Customer Success, Product, and Technical teams to enhance the customer experience * 2+ years of experience in a Customer Support, Onboarding, or Operations role (ideally within SaaS or digital marketing) * Strong technical affinity – comfortable working with dashboards, data files, CMS/admin interfaces, and web technologi
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