Within BC, the Customer Relations Manager is an important partner for the customer documentation team, guiding them in handling customer queries by providing customer insights and technical expertise related to products, processes and certifications. * Drive growth by representing Q&FS during customer projects, innovation initiatives and technical discussions in close cooperation with Commercial, CI&TS, and regulatory teams. Technical expertise, complaint and issue management * Strong communication skills and the ability to translate technical concepts for non‑technical audiences * Strong experience handling customer documentation, specifications, certificates, and similar technical quality materials * Practical experience with complaint management, root cause analysis and structured problem solving * Ability to support both customer-facing interactions and hands-on technical tasks internally
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