This Technical Support Advisor position is for you! We are therefore looking for the ideal person to succeed him as Technical Support Advisor, on the Sart Tilman site. As a Technical Support Advisor, you are the point of contact for BEA's business customers throughout Europe, with a particular history in the German-speaking area. Customer & internal technical support * Manage incoming calls from the technical hotline for Europe and provide product support to the European sales team. * Provide ongoing internal support in conjunction with other members of the technical team. * Participate in the creation, optimization and coordination of technical documentation (e.g. wiring diagrams, instructions) for customers in the field. * Define and monitor key performance indicators (KPIs) related to the quality of service and products, using a ticketing system, to measure customer ...
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