Manage incoming calls from the technical hotline for Europe and provide product support to the European sales team. This Technical Support Advisor position is for you! We are therefore looking for the ideal person to succeed him as Technical Support Advisor, on the Sart Tilman site. As a Technical Support Advisor, you are the point of contact for BEA's business customers throughout Europe, with a particular history in the German-speaking area. Customer & internal technical support * Provide ongoing internal support in conjunction with other members of the technical team. * Participate in the creation, optimization and coordination of technical documentation (e.g. wiring diagrams, instructions) for customers in the field. * Collect and transmit relevant field feedback to the sales, product and R&D teams, in a logic of continuous improvement.
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