You will develop, implement, and optimize processes, procedures, runbooks, and incident management practices to ensure the NOC team responds quickly, accurately, and consistently to alarms, incidents, and operational challenges. You will share responsibility for the daily operational management and ongoing development of the NOC. In addition, you will establish a strong training and knowledge management framework. You will coach, motivate, and develop a team of 12 NOC professionals working in a continuous 24/7 operational environment. You will ensure strict adherence to incident management procedures by , monitoring compliance with escalation paths, customer communication standards, and reporting requirements, and driving continuous process improvement. You will oversee the quality of monitoring, alarm handling, incident response, and ticket management processes, ensuring that ...
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