Based in Heerlen (Netherlands), about 30 km from the Belgian border, the European Service Center plays a key role in managing Customer Care operations for several Business Units, notably the Spine division (tools and components for spinal surgery) and the Aortic division (aorta). * You hold a Bachelor's degree (economics, supply chain, business, etc.) and ideally have initial experience in customer service, order management, or an operational environment. It acts as the link between production sites (Asia, South America, United States, etc.) and local customers. The Customer Care & Order Operations team in Heerlen consists of more than 100 employees, organized by geographical areas. You will be involved throughout the entire Offer-to-Cash process, from order receipt to delivery to the customer. Your role includes traditional order management responsibilities as well as process optimization and ...
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