Leading renewable energy companies trust Sitemark for over 8,000 projects in more than 75 countries. We are now looking for a dedicated Customer Success & Operations Manager to ensure our customers achieve exceptional outcomes and operational excellence. * Create a robust support system to provide comprehensive product assistance to customers, resellers, partners and pilots aimed at ensuring satisfaction, troubleshooting, and minimizing support requests. * Establish and manage a self-sustaining customer success system, actively catering to customer requirements, elevating overall customer satisfaction and loyalty, while also adeptly handling exceptional use cases. * Project manage field operations, addressing issues promptly and maintaining customer communication. * Coordinate legal, HSSE (health, safety, security & environment), logistical, and scheduling constraints for efficient project execution.
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