Business Process Analysis: Depict customer business processes and prepare for the analysis and improvement of business process performance. * Customer/Partner Insights: Provide feedback & insights from customers/partners to the relevant MS teams, including Product Groups, to enable continuous improvement. Manage operational excellence and customer health by ensuring process compliance and managing pipeline. * Customer Success: Experience in Customer Success for productivity, employee experience solutions, and business process transformation platforms. * Ability to map the customer's business process to product capability within the Configuration Management and End Point Management portfolio
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