As a Customer Service Agent, you are responsible for the end-to-end operational follow-up of logistics processes. Next to the operational flow, you also take care of administrative accuracy, invoicing follow-up, claims handling and problem solving when issues occur. * Handling and following up damage claims and operational deviations; * Solving operational issues in cooperation with internal departments; * Acting as operational contact between customer and internal teams (warehouse, customs, transport, …);
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