In this central role, you combine strategic insight with operational leadership, managing a number of and Planning Experts, with whom you work daily to deliver optimal service, high customer satisfaction, and continuous improvement. You combine strategic insight with operational leadership, ensuring efficiency, quality, and customer focus in all planning processes. * You translate operational guidelines into clear procedures. * You provide both strategic and operational leadership in planning & capacity management. * You are responsible for the management, coaching, development, and evaluation of your N-1s (Planning Officers & Planning Experts). * Strategic and problem-solving mindset, able to see the big picture while balancing operational priorities. * Able to switc
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