The role of Customer Care Agent means offering efficient, quick, and friendly service to customers. * Experience as customer service is a plus - Building strong relationships with the customer as well with internal is crucial. The CCA operates in a shared mailbox shared with your colleagues of customer care and works closely together. * Provide clear answers to customer requests' (general questions, prices…) * Send order confirmations to customers * Investigating complaints, help determine the root cause and communicate back to customers in a timely manner according to the SLA in close cooperation with the QA department. * Experience in a customer-centric environment * Customer orientation and always maintain a positive and friendly tone with customers * Good communication skills (written and verbal) for communication with customers, and management * Customer-centric and positive mindset
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