Unifiedpost * KONTICH - Solliciteer als één van de eersten - Snel solliciteren - Your tasks - Mission The Service Coordinator at Banqup Group is the operational pivot point of the Service Desk. You are responsible for the tactical, short-cycle coordination of day-to-day activities to ensure ticket resolution remains efficient and high-quality. By monitoring performance trends and leading operational service calls, you act as the vital link between daily ticket handling and overall service governance. * You will manage day-to-day cross-team activities to ensure a seamless workflow across different support levels. * Tactical ticket management: Lead "Service Calls" focused on short-cycle ticket reviews with partners and clients to align on open items. * Escalation handling: Coordinate the immediate response and internal priority setting for P1 cases, Privacy & Security breaches, and VIP ...
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