Driving alignment across sites and functions at regional and corporate level to ensure consistent service levels for key accounts The Customer Relations Manager Europe is the Quality & Food Safety interface between Barry Callebaut and its key customers, ensuring alignment between customer expectations and the company's global FSQR standards and operational capabilities. Key responsibilities include * Act as the primary for assigned Global/Regional customer accounts. * Oversee the handling of complaints and quality issues for assigned accounts, ensuring timely resolution and clear, meaningful feedback. * Be a key-player in cross-functional issue management, by bringing the customer perspective, ensuring aligned, timely and appropriate communication with the customer. * Act as the primary Q&FS contact for assigned accounts, ensuring clear communication of customer expectations.
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