You'll collaborate with internal teams, support onboarding processes, monitor performance data, and contribute to process improvements that drive customer satisfaction and retention. * 2+ years of experience in a Customer Support, Onboarding, or Operations role (ideally within SaaS or digital marketing) As a Customer Success Specialist, you'll work behind the scenes to ensure our Customer Success Managers can deliver a seamless and impactful experience to Verbolia's clients. * Set up and configure new customer accounts during the onboarding phase * Assist Customer Success Managers with product configuration, data quality checks, and performance monitoring * Ensure the timely delivery of updates, implementations, and support tasks * Support regular business reviews by collecting relevant metrics and performance insights * Work closely with Customer Success, Product, an
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