You ensure a smooth, professional, and personal service experience that strengthens customer trust and satisfaction. • Analyze signals from customer contacts, detect bottlenecks, and escalate them to provide the best possible innovative service. • Collect and analyze data on customer satisfaction, KPIs, and service quality. To keep scaling smartly and securely, we're strengthening our Customer Care team with a Team Leader who combines innovation thinking, analytical precision, and a love for client satisfaction - As Customer Care Team Lead, you are responsible for managing the Customer Care team, which serves as the first point of contact for all our customers. In addition, you develop your team and p
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