The successful candidate will oversee the enterprise ITSM platform, lead global teams, and collaborate closely with IT, business, infrastructure, security, and regional stakeholders to enhance service performance, quality, and business value. The IT Director, IT Service Management (ITSM) and Quality Assurance will lead Eurofins' global ITSM function, driving the strategy, governance, quality, and continuous improvement of IT services across the organization. * Define and lead the global ITSM strategy, governance model, and continual improvement roadmap. * Lead BMC Helix platform governance, including roadmap, configuration standards, access controls, integrations, workflow automation, reporting, data quality, upgrades, and enhancement prioritization. * Build strong partnerships across
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