As we only work within these business units, we've obtained the experience to assist our clients in search of the perfect employee, while prioritising a personal approach! As a Customer Service Agent, you are responsible for the end-to-end operational follow-up of logistics processes. You also coordinate pre- and on-carriage transport, so that goods move smoothly through the supply chain. In this role, you are the link between the customer and internal departments such as warehouse, transport and customs. Next to the operational flow, you also take care of administrative accuracy, invoicing follow-up, claims handling and problem solving when issues occur. * Organising and following up pre- and on-carriage transport; * Administrative processing of logistics files for assigned customers; * Acting as operational contact between customer and internal teams (warehouse, customs, transport, …);
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