The Manager, CX Analytics Lead (insights & frameworks) leads the analytical engine of our global CX measurement system. This role translates customer signals: quantitative, qualitative, and financial; into actionable insights, frameworks, and narratives that help the organization improve experiences and unlock sustainable value creation. * Develop, maintain, and continuously refine end‑to‑end CX measurement frameworks that standardize how experience drivers relate to loyalty, financial outcomes, and operational behavior. * Build scalable analytical models and “insight systems” that standardize how customer signals, specific to Customer Expereince, are interpreted across the organization. * Connect analytical insight outputs to commercial scenarios to help decision makers prioritize CX improvements based on tangible financial value. Capability Building & Systems Adoption
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