Participate in the creation, optimization and coordination of technical documentation (e.g. wiring diagrams, instructions) for customers in the field. * Collect and transmit relevant field feedback to the sales, product and R&D teams, in a logic of continuous improvement. * Define and monitor key performance indicators (KPIs) related to the quality of service and products, using a ticketing system, to measure customer satisfaction and identify areas for improvement. Trilingual, rigorous, challenging and always available, she ensures that customers receive impeccable service.
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