You are responsible for the tactical, short-cycle coordination of day-to-day activities to ensure ticket resolution remains efficient and high-quality. * Performance monitoring: Track and report on SLAs, backlog status, and ticket quality, while identifying root-cause trends for problem tickets. * You are pr oficient in modern ticketing tools and dashboard, specifically Intercom (RDR dashboards) and Jira, and can translate raw data into actionable trend reports.
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