Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people- Solid Experience of analytics and how to leverage data for maximizing business impact- Proficiency in SQL for data querying and manipulation.- Expertise in PowerBI for creating interactive dashboards and reports.- Experience with BigQuery.- General knowledge of end-to-end omnichannel customer shopping journeys and the different metrics involved- Strong knowledge of the contact center industry and in particular its analytics functions.- Experience and passion for creating compelling insights based on data, and how to use them in order to effectively influence business decisions- Good understanding of stakeholder and change management- Good understanding of the complexity of RCMP, as an integrated part of the business- Broad ...
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