You will play a key role in ensuring operational excellence, customer satisfaction, financial performance, governance, and people management across multiple programs and technologies. * Ensure high customer satisfaction and long-term partnership development - This role requires a strong leader with extensive project management experience, excellent stakeholder management capabilities, and the ability to drive teams, processes, and customer relationships in a fast-paced and evolving environment. * Lead, coach, and develop a team of approximately 10 Project Managers / Project Leaders and operational contributors * Act as an escalation point and provide guidance on complex customer or operational situations Customer & Stakeholder Management * Build and maintain strong relationships with key customers and strategic stakeholders * Act as executive SPOC for critical customer programs and escalations
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