Create a robust support system to provide comprehensive product assistance to customers, , and aimed at ensuring satisfaction, troubleshooting and minimizing support requests. * Establish and manage a self-sustaining customer support system, actively catering to customer requirements, elevating overall customer satisfaction and loyalty, while also adeptly handling exceptional use cases. * Build and maintain strong customer relationships to enhance loyalty and retention. * Deliver product training and education to maximize customer value. * Oversee customer operations, from booking to delivery, ensuring excellence and satisfaction with the help of internal and external . * Project manage field operations, addressing issues promptly and maintaining
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