MissionThe Service Manager at Banqup Group is the strategic owner of service governance and client/partner relationships once they are fully operational on our platform. You bridge the gap between initial implementation and long-term excellence, ensuring our services consistently meet and exceed client expectations. * Service governance & performance: Lead monthly or quarterly Service Management Meetings with Corporate clients and to review SLA performance, service quality, and recurring issues. * Client Relationship Management: Build lasting relationships by understanding client business needs and identifying opportunities where Banqup can add value through its service offerings. * Stakeholder synergy: Maintain a close partnership with Account/Partner Managers, ensuring clear boundaries where they retain ownership of commercial, contractual, and pricing discussions.
meer