As an AI Engineer, you will have a Transformation role and will design, build, deploy, and operate AI solutions that support real operational use cases across the 4 countries of the Unit and the different business lines as Mobility, Travel assistance, Travel claims, Customer Service, Claims, Fraud, Back-Office, Sales, and Support functions. AI Use Case Design & Delivery (Solution Design & AI Product mindset) * Implement AI on concrete use case to increase efficiency as in Operations (dispatching, call automation, claims triage, etc…) * Enable , Case summarization, automation of repetitive tasks, etc… * Collaborate with to Identify high-value use cases, Assess feasibility, complexity, and ROI, and Prioritize initiatives at Unit level * Drive measurable outcomes, such as Automation rate increase, Reduction in Average Handling Time (AHT), Cost per case reduction, Customer satisfaction improvement
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