As a Technical Support Advisor, you are the point of contact for BEA's business customers throughout Europe, with a particular history in the German-speaking area. * Define and monitor key performance indicators (KPIs) related to the quality of service and products, using a ticketing system, to measure customer satisfaction and identify areas for improvement. Trilingual, rigorous, challenging and always available, she ensures that customers receive impeccable service. * An interview with Sandra, the current holder of the position, and Olivier, your manager. * A technical business case
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