The Global Supply Chain Business Partner – CX is a strategic leadership role within the Customer Supply & Development (CSD) organization, responsible for shaping and enabling the Global Supply Chain strategy & maturity development for the respective customer segment in support of business growth, customer expectations and commercial objectives. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. Reporting into the Global Customer Service Center of Excellence (CoE), this role serves as the primary global interface between Supply Chain, Commercial/CX, and regional organizations, ensuring alignment of CSD strategies with customer service requirements and market needs. * Customer-Centric Focus: Captures supply chain requirements and defines standards to enhance the customer experience (measured by NPS), specifically ...
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