The successful candidate will oversee the enterprise ITSM platform, lead global teams, and collaborate closely with IT, business, infrastructure, security, and regional stakeholders to enhance service performance, quality, and business value. * Build strong partnerships across IT, business, security, infrastructure, applications, regional organizations, and external vendors, ensuring that ITSM services and BMC Helix capabilities are aligned with enterprise priorities and business needs. * Improve automation, reduce cycle time and operating cost of IT through endorsed investments in AI, chatbots, virtual agents, and improved customer-accessible knowledge management. * Minimum Bachelor's degree in computer science, Information Systems, Business Administration, or a rela
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