The position also serves as backup to the Customer Value Director, Europe, contributing to regional customer value strategy, issue management and customer relationship governance. Technical expertise, complaint and issue management * Be a key-player in cross-functional issue management, by bringing the customer perspective, ensuring aligned, timely and appropriate communication with the customer. * Participate in customer audits on request and support sites in preparing and demonstrating compliance * Provide strong support to the Customer Documentation / Case Management Team, helping them respond accurately and efficiently to customer queries. Serve as the quality backup for the Regional Customer Value Director Europe for customer‑related topics and issue management. * Practical experience with audits, certifications and customer quality documentation
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