The Manager, CX Analytics Lead (insights & frameworks) leads the analytical engine of our global CX measurement system. Sitting at the intersection of data analytics, insights, and customer journeys, this role builds analytical rigor, refines methodologies, elevates storytelling, and enables leaders to act on what customers are telling us. * Provide an enterprise‑wide analytical lens by synthesizing trends, performance drivers, and customer segment–specific insights across key journey moments. * Build scalable analytical models and “insight systems” that standardize how customer signals, specific to Customer Expereince, are interpreted across the organization. * Translate analytical findings into structured insights that inform, but do not lead, strategic discussions. * Support the tracking of corrective actions by providing data‑driven evidence for prioritization during feedback discussions and ...
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