Provide a first escalation point for the CRC team and handle direct customer contact as required, but minimum 10% of your working time. Manage external business contacts including - if applicable - their selection, termination and management as well as the monitoring of their effectiveness * Supervise contact of MLE CRC with MAF/MMB/MMNL dealers and interfere in escalated cases if necessary * As BO of CRC, be the single point of contact and the key interfaces with MME regarding the all applications used in your department and the processes related to the application
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