The Customer Relations Manager Europe is the Quality & Food Safety interface between Barry Callebaut and its key customers, ensuring alignment between customer expectations and the company's global FSQR standards and operational capabilities. Within BC, the Customer Relations Manager is an important partner for the customer documentation team, guiding them in handling customer queries by providing customer insights and technical expertise related to products, processes and certifications. * Act as the primary for assigned Global/Regional customer accounts. * Oversee the handling of complaints and quality issues for assigned accounts, ensuring timely resolution and clear, meaningful feedback. * Act as the primary Q&FS contact for assigned accounts, ensuring clear communication of customer expectations. * Driving alignment across sites and functions at regional and corporate level to ensure ...
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