The Service Coordinator is responsible for ensuring the proper execution of service agreements with our key customers. Acting as the link between internal teams and client expectations, you make sure that agreed service levels (SLAs) are met and continuously improved. While not a customer-facing role, the Service Coordinator serves as the main escalation point for operational or contractual issues. * Ensure day-to-day operational follow-up in collaboration with Service Desk, Engineering, and Project teams. * Soft skills: Strong communication and negotiation abilities, stress-resistant, problem-solving mindset, and team player.
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