We are on a mission to help employers support the well-being and engagement of their people. To keep scaling smartly and securely, we're strengthening our Customer Care team with a Team Leader who combines innovation thinking, analytical precision, and a love for client satisfaction - As Customer Care Team Lead, you are responsible for managing the Customer Care team, which serves as the first point of contact for all our customers. You ensure a smooth, professional, and personal service experience that strengthens customer trust and satisfaction. In addition, you develop your team and propose continuous process improvements based on feedback from customers and colleagues. • Coach, motivate, and support team members so they can delive
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