The Customer Service Manager (CSM) manages and develops relationships with a set of appointed key clients, optimizes and executes end to end administrative processes and best practices within Eurofiber and actively contributes to the development of the Belgian Sales plan. It requires handling larger-scale operations, overseeing service performance, ensuring contract compliance, and driving continuous service improvements. The CSM also acts as the interface for all technical and operational matters, including incident and crisis management, SLA follow-up and coordination with the service desk. • Following up on all SLA-related topics and ensuring service levels are met as defined in the SLA. • Serving as the primary contact for the service desk regarding specific issues, while coordinating daily service operations.
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